Shipping & Returns

Shopping online with Va Voom & Co should be easy! We offer Australia-wide delivery, complimentary standard shipping on orders of $200 or more and 30-day change-of-mind returns for store credit on eligible items.

All orders are carefully packed and sent from our boutique in Rockhampton, Queensland.

Delivery Option	Cost
Standard Shipping – Under $200	$11
Standard Shipping – $200 & Over	FREE
Express Shipping	$15
Click & Collect	FREE

Once your order is on its way, you'll receive an email with tracking information.

We currently ship within Australia only.

Free Click & Collect

Shopping locally? Select Click & Collect at checkout and we'll let you know when your order is ready for collection from our Parkhurst Town Centre boutique.

Returns & Store Credit

We want you to love your Va Voom finds, but we understand that sometimes something just isn't quite right.

If you've changed your mind or the fit isn't what you expected, you can request a return within 30 days of receiving your order.

Eligible change-of-mind returns will be issued as store credit rather than a refund.

To qualify for a change-of-mind return:

Items must be unworn, unwashed and in their original condition, with all tags attached.
Proof of purchase or an order number must be provided.
Items must be returned within the 30-day return period.
Sale items and gift cards are excluded from change-of-mind returns.
Return postage is the customer's responsibility.

Store credit can be used towards a future purchase at Va Voom & Co.

How to Make a Return

Simply email hello@vavoomandco.com.au with your order number and details of the item you'd like to return.

We'll be in touch with return instructions.

Once your item has been received and checked, we'll arrange your store credit within 10 business days.

Need a Different Size?

Get in touch and we'll happily check whether another size is available.

If you prefer, you can return your original purchase for store credit and place a new order for the size you need.

Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us so we can help resolve the issue.

Email hello@vavoomandco.com.au with your order details and a description of the issue. Photos are helpful where available.

Your rights under Australian Consumer Law apply to all purchases, including sale items. Depending on the circumstances, you may be entitled to a repair, replacement or refund. Store credit will not be required in place of a remedy you're legally entitled to.